By Ezurike Ugochukwu
Determined to expose and equip drivers with the necessary skills and knowledge for defensive and safe driving, Peace Mass Transit (PMT) in collaboration with the Federal Road Safety Corps (FRSC) has initiated a refresher training programme for 1,000 of its drivers at its Emene workshop in Enugu.
This training, which commenced on October 19, 2023, in the spirit of the FRSC – PMT collaboration on safety and customer service has the primary objective of training and to equip the drivers with the necessary knowledge for defensive and safe driving while enhancing their customer service abilities.
The training encompasses a wide range of topics, including traffic rules and regulations, vehicle maintenance, road signs and markings, speed limits, lane discipline, accident prevention and management, passenger rights and responsibilities, as well as communication skills.
Mr. Ifeanyi Enete, the General Manager of PMT, emphasised that this training is a part of the company’s commitment to ensuring the safety and satisfaction of its passengers and other road users, particularly during the busy “Ember Months” when vehicular traffic surges nationwide.
He pointed out that PMT has been consistently providing training for it’s drivers since it’s establishment in 1994. This exercise is intended to refresh their knowledge and acquaint them with the latest industry trends and best practices.
Furthermore, Mr. Enete urged the drivers to capitalise on this opportunity to learn from experts and apply these lessons to their daily operations. He made it clear that PMT has a strict zero-tolerance policy for any indiscipline or negligence that might jeopardise the safety of customers or damage the company’s reputation.
Mr. Enete expressed his gratitude to the FRSC for their collaboration in facilitating the training and commended the drivers for their dedication and professionalism. He assured them that PMT would continue to support them with incentives and welfare packages to motivate them to provide excellent service.
He also encouraged the public to choose PMT as their preferred transportation option, PMT he said boasts a fleet of over 3,000 well-maintained buses.
PMT he added operates a customer care unit to address complaints and feedback from passengers.