Business

NIMASA reaffirms commitment to Service excellence at 2025 customer service week

L-R: Head SERVICOM NIMASA, Hajia Rakiya Lamai; Executive Director, Maritime Labour and Cabotage Services, Jibril Abba; Executive Director, Finance and Administration, NIMASA, Chudi Offodile; Director General NIMASA, Dr. Dayo Mobereola, and Executive Director Operations, Nigerian Maritime Administration and Safety Agency, NIMASA, Engr. Fatai Taiye Adeyemi, during the commemoration of the 2025 International Customer Service Week at the NIMASA headquarters in Lagos.

By Ezurike Ugochukwu

The Nigerian Maritime Administration and Safety Agency (NIMASA) has launched its 2025 Customer Service Week celebrations with a renewed commitment to delivering exceptional service and promoting a culture of responsiveness and efficiency.

The agency’s Director-General, Dr. Dayo Mobereola, emphasized that effective service delivery is central to NIMASA’s mandate and that excellence must begin internally before extending to external stakeholders.

He stated that NIMASA’s commitment to service excellence is reflected in its efforts to transform customer challenges into opportunities and consistently deliver high-quality services that grow the Nigerian maritime sector.

The agency’s management staff, including Executive Directors and the Head of SERVICOM Unit, Hajiya Rakiyyah Lammai, reaffirmed their commitment to upholding service excellence.

The 2025 Customer Service Week celebration, themed “Mission: Possible,” features recognition programs, engagement activities, and customer feedback sessions across NIMASA offices nationwide.

The initiatives aim to promote a culture of responsiveness and efficiency, ultimately enhancing the agency’s service delivery and public confidence.

The agency ultimately prioritizes service excellence as the cornerstone of effective public service, emphasizing teamwork, accountability, and continuous improvement as essential drivers of institutional growth and public confidence.

It’s customer-centric approach is the drive in transforming customer challenges into opportunities as it aims to promote a culture of excellence and reward for outstanding performance.