Access bank to reverse failed transactions within 24 hours

By Ezurike Ugochukwu

As part of its efforts to sustain effective and efficient services, Access Bank, has assured that all failed transactions will be reversed within 24 hours.

Access Bank’s Chief Customer Experience Officer, Ogor Chukudebelu, said the Bank is committed to “offering more banking convenience for all customers, as the institution has upgraded it’s service platforms to allow for resolution of failed transactions within a short time.

According to him, customers will be entitled to a refund of up to five times the bank transfer fees for the transaction.

“The bank understands the financial and economic hardships caused by the COVID-19 pandemic consequently, we have put various social impact projects in place and also upgraded our banking platforms to ensure that customers can transact without experiencing delays,” Chukudebelu said.

He further said that they would continue to make great strides as a financial institution, and will not relent in delivering superior value and bespoke financial services that suit the banking needs of the customers.

It will be recall that Access Bank continues to lead the revolution for financial institutions around the globe; effectively merging technology and people to deliver stellar client service to customers across all its countries of operation, without compromising on its promise to deliver services with speed and maximum security, through the implementation of sustainable banking practices.