FRSC Ikotun Unit commits to excellence in customer service

…Recognizes outstanding staff, stakeholders

By Ezurike Ugochukwu

The Federal Road Safety Corps (FRSC) RS2.113 Ikotun Unit Command recently organized a stakeholders’ forum as part of activities to celebrate the 2025 Customer Service Week.

The event, themed “Mission: Possible,” aimed to strengthen relationships with customers and deliver exceptional service through innovation and technology.

Edor

The Unit Commander, Assistant Corps Commander Florence Nkiruka Edor, welcomed participants and highlighted the Corps’ commitment to eliminating road crashes and ensuring a safe environment for all road users. She emphasized the importance of collaboration and unity in achieving this vision.

During the event, the Unit Commander recognized outstanding staff and stakeholders who have made significant contributions to the Command’s progress and services to humanity. Letters of commendation were presented to deserving individuals, who were charged to continue their good work.

Awards presentation

Mrs. Edor appreciated the awardees and assured the unit’s determination to support the Corps Marshal Shehu Mohammed and also his able Lagos State Sector Commander Kehinde Hamzat, in achieving his dreams. She promised road users in Ikotun of the service’s renewed vigor to serve them better and with every sense of dignity, love, and respect.

The stakeholders expressed their heartfelt appreciation for the warm reception and collaborative spirit burgeoning in the unit. They extolled the Unit Commander’s commitment to enhancing compliance with road safety rules and regulations and promised to work closely with the unit to achieve shared goals.

The staff, in turn, expressed gratitude for the privilege and honor of being recognized and promised to keep the flag flying. The event concluded with a renewed sense of commitment to excellence in customer service and road safety.

The FRSC customer week 2025 was declared open on Tuesday 7 October by Corps Marshal Shehu Mohammed at the FRSC National Headquarters themed, “Mission: Possible.” The event featured a medical check-up for staff as part of the Corps’ continuous drive to promote staff wellbeing.

Corps Marshal Shehu Mohammed during the customer service week in Abuja

Awards and commendations were also presented to offices that excelled in the SERVICOM rating for the year, celebrating excellence in service delivery.